How do you proceed with debt collection in a manner that complies with the National Credit Act 34 of 2005 and the Debt Collectors Act 114 of 1998, both of which promote fair, non-abrasive debt collection practices? Short answer – make use of the services of a fair debt collection attorney.
When chasing outstanding and overdue debt it’s important that your company is represented in the best possible light. Many debt collection agencies have been known to approach debtors in an abrasive manner, calling an inordinate amount of times, being rude to debtors, sometimes using strong or inappropriate language, and making threats. Despite that fact that your clients may have bills outstanding, having your company represented in this manner may be unprofessional and may paint a negative picture that could cause reputational damage in the long run. One might imagine that clients would respond to a more aggressive approach but, on the contrary, such an unprofessional approach may just result in them not taking you seriously. Debt collection agencies who do not comply with fair debt collection practices may also hinder you from getting paid as they close the way for negotiation and further discussion which may more effectively lead to a positive outcome.
In addition to the above, it is illegal to pursue debt collection by means that are in contravention of the Debt Collectors Act 114. Undue harassment by means of excessive hounding and threats will only make the legal system work against your company in the long run.
When pursuing businesses or individuals for outstanding debt it is always important to remember to maintain the utmost integrity and professionalism.
When making use of a fair debt collection attorney that adheres to the law, you can rest assured that you will have the best chance at recovering outstanding payment in the most efficient manner possible. Van Zyl Ebrahim Cook Attorneys Incorporated is a law firm with a great deal of experience in recovering debt while representing you, the client, in the best possible light. We do not harass clients with threats, we do not allow emotion or unfriendly feelings enter into our negotiations with the debtor, instead maintaining a calm distance while we work in our client’s best interest.
Ultimately, you want your business represented in the best possible light at all times, from front of house sales, company representatives and call centres, all the way to your debt collection team. Dropping the ball when it comes to professionalism in any of these areas reflects poorly on everything else you are doing. Today, with social media being as prevalent a means for business review as it is, is it not wise to make use of a professional legal firm to represent your business in debt collection processes?